Christmas at Kew Tickets and Dates

TICKET INFORMATION

All tickets are subject to a single transaction charge. For tickets booked via www.kew.org/christmas: £2 per transaction for print at home tickets, £2.50 for tickets sent by first class post. £1 when booking tickets in person at Kew Gardens. If you are looking to buy a ticket with a car parking pass (Brentford Gate) then the print at home option will not be available, a physical car parking pass must be sent out in the post.

All guests (including children under 4 yrs) must have their own valid ticket, which must be produced to gain entry to the event.

Children under 16 must be accompanied by an adult.

If tickets have not arrived, please contact the customer service desk at seetickets.com.
Within 5 working days of an event all tickets will switch to print at home, so no orders will be posted after this time.

Tickets can be purchased online until 2pm on the day of the event.

Ticket holders consent to photography that may be used for promotional purposes.

Covid-19 (Coronavirus) notice

You can book with confidence for Christmas at Kew. Come along knowing that the safety and wellbeing of our visitors is of the upmost importance to us and we are continually monitoring and responding to the Covid-19 pandemic situation as it evolves.

Current plans in place for the comfort and reassurance of our visitors include:

•     Adding extra time slots to manage visitor flow
•     Using an additional gate to manage visitor flow
•     Revising the trail route to manage visitor flow
•     Additional cleaning across the route each night
•     The rides and catering facilities are under review, at present we do not plan the funfair to be included.

We will review and further updates will be given in the normal course of our correspondence with you.

If Christmas at Kew is cancelled, you will be notified and offered an alternative date, if available, or a full refund.

If you are unable to attend because of government restrictions in place due to coronavirus, please contact the customer service desk at seetickets.com at the earliest opportunity to discuss further

Cancellation, exchanges & refunds

Please be sure that you have chosen the right entry gate, date and time slot at the time of making your booking as Kew and See Tickets are not able to offer exchanges or refunds on incorrectly bought tickets, once they have been purchased. We are also not able to offer refunds/duplicates on unwanted/lost tickets.

Inevitably bad weather can affect any open-air event. If we have to cancel the event as it unsafe to proceed, visitors will be offered an alternative date. No refunds will be offered simply if the weather is inclement. Any decision to cancel the event will be taken at 2pm on the day of an event.
If the event is cancelled by us due to weather and guests are not able to attend an alternative night offered, then a refund will be considered on a case by case basis. Where a refund is due, the ticket must be returned within 28 days of the event due date.

Visit Kew in the daytime

Your event ticket does not include day visitor entry to the Gardens. Christmas at Kew visitors can purchase a reduced entry price for a day visit to Kew Gardens.

To benefit from the reduced-price Kew Gardens day visit ticket, it must be booked for the same day as your visit to Christmas at Kew.

All daytime visitors will need to exit the gates when the gardens close at 3pm (last entry 2pm) then re-enter at their allocated trail entry time for Christmas at Kew.

Carer tickets

Disabled ticket holders are entitled to one free ticket for an essential carer/companion.

Kew Members
Members may purchase up to 14 tickets at the discounted rate. Please follow government advice when visiting.

AT THE EVENT

Food & Drink

A wide range of seasonal food and drink will be available at the event and Kew's cafes at Victoria Plaza and Pavilion Bar and Grill will be open (Subject to Government restrictions).

Shopping

Browse Kew's well-stocked gift shops at Victoria Plaza and Pavilion Bar and Grill for your Christmas shopping (Subject to Government restrictions).

GETTING THERE

Please see www.kew.org/christmas for full travel information.
We strongly encourage the use of public transport.

Arrival

Please ensure you arrive at the correct gate and at the session time indicated on your ticket.

Other local parking

If you have not purchased reserved parking at Ferry Lane Car Park, local parking is otherwise limited and we suggest you allow extra time to find a space. New restrictions mean there is no parking on Kew Road.
See www.richmond.gov.uk/services/parking/cpz for other local restrictions.

limited availability at the National Archives car park from 6.30pm, bookable only in conjunction with 6.40pm, 7.00pm, 7.20pm, 7.40pm and 8.00pm trail times from Victoria Gate.

Disabled access parking

Disabled access parking is available at Ferry Lane car park (TW9 3AF) with entry at Brentford Gate. Please select the disabled access parking option when booking your tickets for entry at Brentford Gate, as you will still need to pre-book your disabled access parking. All pre-booked parking is subject to availability.

ACCESS

The trail is just over 1 mile in length. Whilst the route is designed so that it can be solely viewed from tarmac flat paths, some interactive elements may invite the audience onto grass where additional pedestrian matting will be provided. Please see kew.org/christmas for full information on access.

What to bring and wear

This in an outdoor event. Please ensure you have sufficient warm and waterproof clothing. Visitors are encouraged bring a torch in case of an emergency. Children's scooters are not permitted on the trail.

Toilets

There are accessible toilets at the entrance to the event at Victoria Plaza, Victoria Gate and at Pavilion Bar and Grill and Brentford Gate which regardless of entry point will be start/end and mid-point of the trail.

Wheelchairs

Wheelchairs are available to borrow on a first come, first served basis.

Christmas at Kew is presented by the Royal Botanic Gardens, Kew and Raymond Gubbay Ltd, in collaboration with Culture Creative.